So I was working last night at our super duper busy pharmacy. We close the pharmacy at 9 pm, but we usually have to stay at least half an hour longer to finish all the orders of the day. At 8:45 pm, as we were already swamped with all the orders, the phones, and the customers’ questions, this really not very pleasant lady walked in and handed us her new prescription for a pain pill, vicodin. "We won't be able to fill your prescription now, but it would be ready first thing in the morning" we told her. She said, "What? You must be joking." I told her, "I wish I could have this ready for you tonight, but we already have at least 30 more prescriptions to fill for tonight, and we are closing in 15 minutes." She got even angrier and said "This is unheard of. After all, there are not too many people waiting in the waiting area." So to make a long story short, I figured it probably takes more energy convincing her to come back tomorrow than filling her prescription right then. Even though we were already running out of time, the prescription was dated 2 weeks ago and nothing urgent, I decided to fill her prescription right then.
Of course, as we inputted the prescription, her insurance prompted us that she had filled the same medication at a different pharmacy recently. So I told her, "I am sorry, I cannot fill your medication now because this is a narcotic medication and cannot be filled early. According to your insurance you recently picked this medication up." She looked at me with so much anger and resentment that I literally felt I may turn into a frog or something. Finally, after a couple of minutes of staring at me angrily with really open and angry eyes, she said, "I don't have insurance." Oops, could I have made a mistake here? So I double checked her name and address to make sure I am looking at the Right profile. I said, "But there is an insurance listed here for you." She screamed, "But I don't have any insurance." By then, it was already 9 pm. I told her, OK, I will call your insurance right now to clarify this.
Her insurance verified that she indeed had insurance and got the same medication not too long ago from another pharmacy. They also informed me that she was listed under her husband's name. I told that to her. You would think by now she would be ashamed of herself and would apologize and hopefully leave the pharmacy. Guess what? She said, "I don't have a husband." So to make a long story short, she finally left with her prescription as she was screaming at us. That left me shaking for a few minutes. I was wondering though, how someone who is trying to break the system by lying to you could be so mean, give you such a hard time, and ruin your night with such a straight, or more accurately, mean face. Of course, there is a 0.0000005% chance that this really is a mistake by the insurance company and in fact there are two people with the same name, date of birth, and address in the city. But trust me, this whole thing was an act; a mean act by a very mean customer to get her narcotic med earlier than she was supposed to. 